Frequently Asked Questions

Learn more about the Academy Museum's policies, procedures, ticketing, accessibility, parking, screenings, programming, and more...

Ticketing

  • Should I purchase tickets in advance?
  • Do children need tickets?
  • How do I book a ticket as an EBT Cardholder?
  • If I am a Museum member, do I still need to reserve tickets?
  • How do I buy tickets for a group of 10 or more people?
  • What is a timed ticket?
  • What if I miss my entry time?
  • How long can I stay at the museum?
  • Can I reschedule my ticket?
  • Can I get a refund if I can’t make it?
  • What’s included in a general admission ticket?
  • Are galleries or exhibitions ever closed?
  • What is The Oscars® Experience and how do I get tickets to it?
  • How do I get tickets to a program or a screening?

Visiting

  • Where is the museum? How do I get there?
  • Where should I park at the museum?
  • Where should I get dropped off at the museum?
  • What are the museum’s hours?
  • Who are Visitor Services Associates (VSAs) and how can they help?
  • Does the Academy Museum allow cameras and photography?
  • Do you have a coat and bag check?
  • Do you have Wi-Fi?
  • Do you have a lost and found?
  • What’s the cell phone policy?
  • Where are food and drinks permitted?
  • Is smoking permitted?
  • What’s the dress code policy?

Accessibility

  • What is the museum’s accessibility policy? Who can I contact if I have a question or concern?
  • Is the museum accessible by wheeled mobility device?
  • Can I rent a mobility device?
  • What is the policy on electric personal mobility devices (ePMDs)?
  • Is my service animal welcome at the museum?
  • What is the ticket policy for caregivers of visitors with disabilities?
  • Are there benefits for California EBT cardholders?
  • What options are available for visitors who are blind or partially sighted?
  • What options are available for visitors who are deaf or hearing-impaired?
  • Are there captioning options for programs and screenings?
  • For visitors with sensory processing disorders, what options are there?
  • Are there breastfeeding accommodations at the museum?

Screenings and Programs

  • Is there reserved seating for programs and screenings? What if I’m late to an event?
  • How do standby tickets work?
  • Are there captioning options for programs and screenings?
  • Are there any additional theater policies?

Health and Safety

  • What COVID-19 policies are currently in place?
  • What behaviors and items are prohibited?